Re-orienting Outside-in IoT Customer Experience with SCOR model at DHL Asia Pacific Innovation Center

"When IoT is augmented with sensors and actuators, the technology becomes an instance of the more general class of cyber-physical systems, which also encompasses technologies such as smart grids, virtual power plants, smart homes, intelligent transportation and smart cities. Each thing is uniquely identifiable through its embedded computing system but is able to interoperate within the existing Internet infrastructure. Experts estimate that the IoT will consist of about 30 billion objects by 2020." (IEEE, 2016)

Eight dimensions of service archetypes

Robotics in warehousing

Big Data in Logistics